Support

Every battle costs one run, including first victories and defeats. You get a new run every 30 minutes and can store up to 10. The Dungeon tab shows your stock and when the next run arrives, e.g. “RUNS 7/10 · next in 12:34”.

Wait until a new run arrives; the start button shows the countdown. Time keeps running while the game is closed. Meanwhile you can rework your build: skill tree, equipment, class jewels and class levels cost no runs. On floors you have already beaten you can also use Auto-runs.

No. A battle that has started is fought to the end with the build from the start of the battle the next time you open the game, and booked normally. The run counts for that battle and you get the reward.

No. The game remembers the latest time it has seen; turning the clock back gives no extra runs. With game accounts, the server will later use its own time.

Auto-run farms a floor automatically that you have already beaten yourself. New floors and bosses are always played by hand. Auto-runs are a separate stock and do not cost normal runs. An Auto-run starts with all Auto-runs currently stored and fights without interruption using auto-skills.

Pro and Premium are planned as one-time purchases, not subscriptions. They cannot be bought in the game yet; until then everyone plays with Basic.

When all Auto-runs are used up, after a defeat (so no further Auto-runs are lost) or when you tap “Stop”; the current battle is then played to the end.

The only required ad is one when an Auto-run starts in the free Basic tier, not before every battle. You only see other ads when you tap them yourself for a reward: new jewels or new snacks from the merchant, an extra run when your run supply is empty, or double loot after a victory (both with a daily limit). Pro and Premium are meant to start Auto-runs without ads later. You can change your ad settings in the game under “Change ad consent” (see Privacy).

Check that the selected floor has been beaten (otherwise the button says “win first”) and that you have Auto-runs stored (otherwise the button shows the countdown). Auto-run with an ad needs an internet connection.

You only see rewarded ads when you tap them yourself. Each has a daily limit:

The daily limits reset every day at 0:00 UTC. The button shows how many are left today.

You only get the reward when the ad plays to the end. If you close it early or the connection drops, you get nothing, but the daily limit isn't used up either; just try again. If the game says “No ad is available right now”, the ad network has nothing to show at the moment; waiting a few minutes or switching networks usually helps. “Double loot” only works right after the victory, before you start the next battle. If a reward is still missing, write to us with your support ID and the approximate time.

The only required ad is the one when an Auto-run starts in the Basic tier. You only see all others when you tap them. Pro and Premium are meant to start Auto-runs without ads later as one-time purchases. Whether ads may be personalised is your choice on first launch and at any time under Settings › “Change ad consent” (on iOS also in the device settings under “Tracking”).

Open the game's settings and tap “Restore purchases”. You need to be signed in with the same Google or Apple account you bought with, and you need an internet connection. If that doesn't help, send us the order number from your purchase confirmation (Google: “GPA.…”, Apple: order ID from the receipt email).

No. Offline, the last confirmed tier stays active. A brief fallback to Basic does not make stored Auto-runs expire.

Refunds go through the store you bought from: on Google Play via the refund request, on Apple via reportaproblem.apple.com. After a refund, the tier is reset.

Without linking, your save game lives only on your device and cannot be transferred. With “Link account” in the settings you link your game account with Google (on Android) or Apple (on iOS); your progress is then backed up on the server as a cloud save. On the new device (or after reinstalling) you sign in with the same Google or Apple account and bring your save game back. Link your account before changing devices. You cannot move your save game between Android and iOS, because Android offers only Google and iOS only Apple.

This happens when there has been play both on this device and in the cloud since the last sync, for example on two devices with the same account, or after reinstalling when you have already played a few battles again. The dialog shows both saves side by side (saved at, slime name, highest floor, victories, class levels, gold, moss shards). “This device” keeps the save on the device and overwrites the cloud; “Cloud save” loads the save from the cloud and overwrites the device. The other save is gone afterwards, so take your time; usually the one with the higher floor is the right one. If you close the dialog without choosing, cloud save pauses until the next start and the game asks again.

If you linked your account, sign in again on the device under Settings › “Link account” with the same Google or Apple account; Schleimchen brings back the cloud save. Without linking, the save only lives on the device: after deleting the app or its data it unfortunately cannot be restored. If the game says the cloud save comes from a newer version, update the app in the store. In all other cases, write to us with your support ID, your device and when you last played.

Purchases are tied to your Google or Apple account. Sign in to the same store account on the new device and tap “Restore purchases” in the game. Whether purchases carry over between Android and iOS has not been decided yet.

In the game: Settings › “Delete account”, then confirm twice. The online account is deleted immediately, with its cloud save, guild membership, PvP profile, reports and event progress, and Schleimchen starts with a new save game. If you no longer have the app, use the Delete account page with the deletion code you noted earlier under Settings › “Deletion code for the website”.

The account contains no name and no email address, so without the code we cannot safely tell that it is yours. Reinstall the app: if your account is linked with Google or Apple, sign in again via “Link account” and then delete it in the settings. Without linking, the old device account can no longer be reached; it then holds only the save game and no personal details.

No. Purchases stay tied to your Google or Apple account; refunds only go through the store (see “Restoring purchases”).

Settings › “Give feedback” opens an email that already contains the app version, support ID and device; describe below what happened and what you expected. A screenshot or screen recording helps a lot. If no email app opens, you land on this page; version and support ID are then on the clipboard and can be pasted into an email to support@schleimchen.de.

A random ID in the format ABCD-EFGH-JKLM-NPQR that belongs only to your device, not to your save game and not to your name. It helps us match your report with possible server entries. You find it in the settings; “Copy support ID” puts it on the clipboard. Unlike the deletion code it is not a secret; never give the deletion code to support.